To provide you the most convenient and effecient way to enjoy our
service, we ask that you please read through the list of Frequently Asked
Questions below. if your problem or question has not been addressed below, feel
free to contact us through the support page.We will get back to you as soon as
possible. Thank you.
1. Getting Started- How Can I Watch a Movie?
STEP 1: Register Registering with SouthFlick is easy and painless. If
you are a first time SouthFlick user you can click on the "Register" or "Join
Now" button on homepage or simply go to the film you wish to view and click on
the "Play Now" button, then when you will be carried to a user login page,
click on the "Register Now" link. If you have any trouble registering contact
through support page.
STEP 2: Login Your login information will be mailed to you as
soon as your payment will be verified.Access to your account with those
information.If you can't recall your password, click on "Forgot password" link
right below the login box.
STEP 3: Enjoy Movies You are all set to watch our high quality
movies.Pick your favorite movies and enjoy.
2. I am having trouble registering, what Should I do?
A: 1) Make sure you have completed all of the required fields
on the registration form and are using a valid e-mail.
2) Make sure that your “cookies” are enabled. “Cookies” allow SouthFlick to
keep track of your e-mail, password and most recent connection speed so that
you do not have to sign-in every time. In order to enable cookies on your
browser, please follow the instructions below. Microsoft Internet Explorer 6.0
or Higher Click on Tools > Internet Options > Security > Custom Level
Reset the custom settings to “Medium” or change the “Allow cookies” to “enable”
Netscape 7.1 or higher Click on Edit > Preferences Choose the Advanced drop
down and choose “Accept all Cookies”
3. Does SouthFlick support Apple MAC
Operating System?
A: Sorry, SouthFlick will not work in MAC. MAC windows media
player version 9.0 doesn't support many features of streaming video that we are
using in our site. But some users successfully watched movies in Safari latest
version on MAC OS. You can test Safari Latest version on MAC if you already
have a valid subscription or you can use your friend's subscription on your MAC
to test this before purchasing subscription for yourself. Do not purchase
subscription for your MAC without verifying this matter yourself.
4. I want to cancel the subscription in the middle of
the month, is there any refund?
A: Yes, refund is only available for subscriptions for a month
or longer.For monthly subscription, if the user notify us to calcel within 3
days, $3.99 will be deducted from his/her monthly charge and rest of it will be
refunded.After 3 days a pro-rated fee will be deducted.The reason has to be
related to the technical difficulties with the movie streaming.That's why we
recommend you to go for trial subscription if you are not sure about what you
exactly want.
5. Is subtitles available with the SouthFlick Movies?
A: Sorry, SouthFlick doesn't not have subtitles with the movies at this
moment. Subtitles can't be added like a feature in case of streaming files(wmv
files). We will have to encode all the movies again to add this feature which
is not possible right now. We might add this feature in near future.
6. I have stream
buffering sometimes. Why?
A: Your bandwidth is not enough to watch SouthFlick movies. It
can happen if you are using wireless connection. SouthFlick movies take almost
700 kbps which is hard to get sometimes by wireless connection. In that case,
use LAN connection(Direct Ethernet connection).
Please check some setting in your windows media player setting. Open the media
player and click on Tools > Options > Network tab and Tools > Options
> Performance tab. Then match your settings with the settings on the images
provided below. Make sure then are exactly same.. Make the connection speed
10mbps.
Network
Setting
Performance
Setting
If you are sharing your Internet with a router, then make sure other people are
not downloading or uploading big files which can slow down your connection
speed significantly. Make sure, your wireless connection is password secured,
otherwise people from outside can use it and make your connection significantly
slow. If it doesn't make it better, then you might have to lower the connection
speed from the connection speed setting menu. You will find that menu when you
will launch the player. The menu should be at the back of the player.Set
the speed to 512 kbps. Refresh your browser by pressing the
"Refresh" button on your browser.
Disable any firewall currently running in your computer. Those might cause
trouble. Make sure you use IE browser or any mozilla browser(Must be latest
version) including firefox etc.Remember you must have windows media player
version 9 or above installed in your pc.
You can Test your
connection Speed here.
7. Why some movies are marked as "vcd"?
A: When some newly released movies are still in theater, a low quality
version is released in vcd format. For some viwers who don't want to wait for
the dvd release that can take even few weeks sometimes we upload the vcd print
movies. As soon as the dvd is releaded for that movie, we will upgrade the
movie to the dvd quality print. If you want to watch only DVD quality movies,
please ignore all the "vcd" marked movies and wait for the DVD upgrade. The
"vcd" mark will be removed as soon as we upgrade the move to DVD quality print.
For some movies, DVD sometimes can be released by the production company after
1 week, but for some popular movies it can take up to few weeks.
8. I paid for the subscription, still SouthFlick is
showing "No subscription". Why?
A: Just Log out and Login again. You should see active
subscription if your payment was successful. Contact customer service if you
still see "No subscription".
9. What kind of Cards do you accept? Is paypal
allowed?
A: SouthFlick only accept Visa, MasterCard Credit/Debit cards.
We do not allow Paypal or any other payment processor. Transactions will take
place in our 128 bit SSL secured server.
10. The movie stops
and shows "Ready" on the player. What should I do?
A: Your login session might have expired if you have
been logged in for last 1 hr. Please log out and log in again. If you still see
"Ready" message, follow the instructions below:
Please check the browser cache setting. Follow the image from the link below to
set it properly. Free up some of your hard drive space if it's almost full(this
is not the same as clearing browser cache). Click on the tools > Internet
Options and then follow the instructions on the image. Try to use IE browser if
you are currently using something else.
Click here to
see Cache setting image
If the problem is still there .try the solutions below: ( try the next one if
the current one doesn't work.)
Solution 1: (XP & Vista)
If you follow all the instructions above and still having the same problem that
might be caused by Vista video driver. Please see Q.15 from FAQ page then. Also
make sure you have all the latest service packs & hotfixes installed in
your PC. Missing those service packs can cause this problem too.
Solution 2: (XP & Vista)
Open windows media player, go to tools> Options.Then Go to Networks tab.
There uncheck all the protocols except http. Click ok, then log out & close
the browser. Restart the PC and try to stream movies again.
Solution 3: (only for Windows Vista)
Please disable the Account user conrol from your Vista control panel. Use
method #4 as it's the easiest way.
For
Windows Vista Account User Setting --- Click Here
11. How to change my password?
A: When you log in you should see a box named as "Member Info"
at the right side of the homepage. Inside that box there is a link -
"Change Password". You will have to click the link & then change your
password.
12. How to renew my subscription?
A: If your subscription is expired you should see a "buy now" link when
you log in. You cannot renew subscription if you already have an active
subscription.
13. How to get the full screen view? Double
clicking is not working.
A: Sometimes you will have to wait 8/10 seconds after you
start the movie to make it work. Double click should work after that time. If
it doesn't work then we have provided a logo on the player named as "BWC". It
should be somewhere at the bottom of the player. Click on it to go to full
screen mode. To get the normal window size, press "Esc" button on your
keyboard.
14. I am logged in but when I try to watch a movie,
SouthFlick is logging me out. What should I do?
A: You have to enable your cookie for our site. To do so,
in IE , go to "tools" from an IE window. Then go to "Internet Options". Then
"Privacy". Pull down the slider to "Medium"(Not Medium High) for the setting.
If it's already in Medium, then click on advanced, click on "override automatic
cookie handling" and also on "always allow session cookie".
15. I can hear the sound only, but
there is no video on the player screen.
A: If you are using Windows Vista, you might have this
problem because of your video card driver bug for the vista version.
Please follow the instruction below.
Go to start and then click on "All programs" and then on Windows Update. When
this opens you can see if there are any updates and if there are then please
download and install....Now after you have done this go back to Windows Updates
and click on check for updates from the left menu to make sure there is no more
updates to install. Restart your PC and it should solve the problems. If the
above solution doesn't work, you should upgrade your video card driver. Go to
the video card company's website and upgrade the driver from there. If you have
intel video card the links below might be helpful. How to identify your
graphics/video driver version:
To
Identify Video Card Driver Click Here
If that's intel video graphics card, you can download from the link below.
Intel
Driver Upgrade
If you are using Windows XP, try the following:
You should open the windows media player and
gototools>Options>Performance tab.
There click on the "restore default" button at the bottom of the screen. If
that button is disabled , your setting is already in default setting.
16. My browser shows "Plugin missing" error on the player page. How can I fix
this?
A. You can simply try Internet Explorer (IE) browser since this
error is related to FireFox/Chrome browser. You can also try installing it
manually from the following link and restarting Firefox/Chrome.
Download Windows media plugin from here.
17. I can't find the question that I am looking for.
What should I do?
A: Click on the "Contact us" link from the homepage, and inform us about
your problem. We will reply at our earliest convenience.
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